Usability

Online Copywriting Tip: How to be Clear and Concise

Web users are an impatient lot. Having run countless user tests, I can verify that users seldom read text the…

14 years ago

LavaLife Flirts With Virtual Dating

Great minds think alike. (Or is it, "Fools seldom differ"?)Just as I was slamming online dating sites for not providing…

14 years ago

Copywriting Tips: Frequently-Confused Words (Continued)

 Since my last post on Copywriting Tips, I've taken notes while reading emails and blogs. Here are some of the…

14 years ago

The Joy of Revenge

In a recent post,* I warned that the persuasion tactic of Social Proof also applies in reverse. My warning applies…

14 years ago

Why you should ALWAYS test your checkout

Every once in a while I come across a case that reminds me of how important it is to test…

14 years ago

Copywriting Tip: How to Handle Your Pronouns

I recently overheard a conversation between a mother and her young boy. The boy said, "My teacher is always picking…

14 years ago

Is it Okay to Flip-Off People We DON'T Want as Customers? (User Experience on eHarmony.com)

A friend read my recent post on online dating, in which I was critical of eHarmony.com. She had a story…

14 years ago

ConceptFeedback.com: New Expert Reviews Make a Great Service Even Better

Earlier this year, I posted a review of ConceptFeedback.com. I noted that it was a great place to get free…

14 years ago

Verify: Low Cost Usability Testing Done Right

I just love it finding new user experience testing tools. And I especially like ones that are simple, fast, affordable,…

14 years ago

Online Dating: Why the User Experience Sucks… And Where the Future Lies

The term "online dating" is misleading. On existing dating sites (LavaLife, Plenty of Fish, Match.com, etc) you don't date online…

14 years ago

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