Usability

More Copywriting Tips

This is a follow-up post to my earlier Copywriting Tips. If this post helps just one person avoid making an…

14 years ago

Are Traditional Persuasion Techniques Valid Online?

Over the past year, I've written dozens of posts on persuasive web design. Most were based on psychological research conducted…

14 years ago

Yes! The Approachable Approach to Online Persuasion

I recently recommended Robert Cialdini's Influence: The Psychology of Persuasion as the best-ever book on persuasion techniques. And I stand…

14 years ago

Jakob Nielsen Agrees: Alphabetical Sorting Rarely Works

Jakob Nielsen just posted that "Alphabetical sorting must (mostly) die". I was happy to see this, as it backs up…

14 years ago

Persuade Your Customers By Challenging Them

When we're challenged to find flaws in a product — and come up empty-handed — our opinion of that product…

14 years ago

Online Persuasion: Cialdini's "Weapons of Influence"

If there is one classic book on persuasion techniques — and if you can only read one book on the…

14 years ago

Persuasive Web Design, Part 26: Obedience to Authority

We tend to listen to — and obey — people who are (or appear to be) in positions of authority.…

14 years ago

The Importance of Honoring Promises (Even Implied Promises, And Those Relating to "Free" Items)

I recently blogged about Fostering Commitment Via Public Written Statements. The crux is that once customers have made a public…

14 years ago

Is Your Website Trustworthy? Try This Checklist

I've written lots of posts dealing with online persuasion. But if your website doesn't appear trustworthy, you'll never get a…

14 years ago

Persuasive Web Design, Part 25: When is "Cause Marketing" Effective?

A client recently asked for my input on a Cause Marketing (or "Corporate Social Responsibility") initiative they were considering. As…

14 years ago

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