Usability

Online Persuasion: Cialdini's "Weapons of Influence"

If there is one classic book on persuasion techniques — and if you can only read one book on the…

14 years ago

Persuasive Web Design, Part 26: Obedience to Authority

We tend to listen to — and obey — people who are (or appear to be) in positions of authority.…

14 years ago

The Importance of Honoring Promises (Even Implied Promises, And Those Relating to "Free" Items)

I recently blogged about Fostering Commitment Via Public Written Statements. The crux is that once customers have made a public…

14 years ago

Is Your Website Trustworthy? Try This Checklist

I've written lots of posts dealing with online persuasion. But if your website doesn't appear trustworthy, you'll never get a…

14 years ago

Persuasive Web Design, Part 25: When is "Cause Marketing" Effective?

A client recently asked for my input on a Cause Marketing (or "Corporate Social Responsibility") initiative they were considering. As…

14 years ago

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