I recently visited the Canadian Ikea website and was utterly flabbergasted at what greeted me: a 15-second flash video that…
Please forgive the rant, but I've just about reached my limit. Every day, I see an email or blog comment…
I recently booked a flight on Hotwire.com. Overall, the process was impressively user friendly. But there was one thing that…
I was recently invited to run a sample usability test with UserTesting.com. They claim to offer "The fastest, cheapest way…
I was reinstalling windows this weekend, and just as I was getting to my first restart I realized that Microsoft…
Jakob Nielsen has officially come out against password masking, arguing that (in most cases at least) the usability issues it…
On Tuesday, Kent Clark posted about copywriting. He cautioned against following grammatical rules too religiously. His post reminded me of…
This week, I present a few thoughts on how lead-generation websites can sometimes let their visitors down. Note the common…
A certain unnamed colleague (you know who you are!) has a habit of using semicolons where he should in fact…
A friend is participating in The Ride to Conquer Cancer, a Vancouver-to-Seattle bike ride to raise money for the BC…
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