We’ve all heard of cases where someone’s lying sick on the sidewalk, and hundreds of people just walk by without offering help. What’s going on here? And how can this possibly apply to web design?
What’s going on is “Diffusion of Responsibility”. We see the person on the sidewalk, but figure either:
And we keep walking.
Now, if there were nobody else around, the situation would be different. We’d be forced to evaluate the situation ourselves rather than rely on the reaction of others. And there’d be nobody else to pass the responsibility on to. We’d act.
Diabolical as it sounds, we can take advantage of “Diffusion of Responsibility” when selling things online. The trick is to ensure visitors understand it is their responsibility to act, not someone else’s. For example:
Obviously, this technique can’t be used everywhere. But where it does apply, it’s extremely powerful.
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